Who We Are
Information We Collect From You
In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any)), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
How We Use Contact Information; Responsibility
Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance. We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you purchased tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
Contacting You for Offers and Promotions.
Providing Event Providers with Contact Information.
Providing Merchants with Contact Information.
In addition to selling event tickets on the Site, TicketScene may sell other goods or services, allow you to make reservations, or allow you to participate in (or register for) contests, sweepstakes or other offers or programs (such as discount or rewards programs, magazine subscriptions, hotel bookings or cruises) on the Site. Typically, these goods, services, contests, sweepstakes or other offers or programs ("Special Offers") for which you make purchases, orders or reservations, or for which you participate in or register, are provided by third parties ("Merchants"). Consequently, if you elect to engage in a Merchant's Special Offer, TicketScene may provide that Merchant with your contact information-in fact, when you elect to engage in a Merchant's Special Offer you consent for us to provide your email address and other information to that Merchant.
Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of TicketScene or other visitors to the Site or users of services or products provided by TicketScene. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of TicketScene.
Providing Non-Ticketing Affiliates with Contact Information.
Other Instances where Contact Information may be Shared.
How We Use Financial Information;
Responsibility We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Site, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter, or see promoted, through the Site.
How We Use Demographic Information
Information Other Web Sites Collect From You
Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.
Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from TicketScene and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from TicketScene. If TicketScene has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.
How to Contact Us Regarding Privacy; Notice
To contact us from Canada:
By email: info@TicketScene.ca
c/o Legal Department
3 Caprice Court,
How to Contact Us Regarding Privacy; Notice
If you register as an Canadian member, then we may send you an email inviting you to select the types of promotional emails that you would like to receive from TicketScene, and then, if you do not make any selections, we will not send you any more promotional emails at that email address. Event Providers may still communicate with you, however, regardless of whether or not you opt-in to receive further promotional emails, and it is possible that in most cases we may not share with them whether or not you have elected to receive promotional emails from us.