Ticketscene recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers. For the purposes of the Privacy Statement, the phrase ‘EVENT PROMOTER’ means the venue operators and/or promoter(s) of a particular event.
Section 1: Personal Information
We collect personal information when we provide our services to you. We collect personal information directly from you and sometimes acquire lists from other sources, both from other companies and from other public documents. In order to operate Ticketscene and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address if any.
In some instances, we collect "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information and age as well as IP addresses that are not unique to your computer) from you. Although we collect credit card numbers during checkout and over-the-phone box office, we do not store any of this financial information including passwords on our server. All credit card transactions are processed seamlessly through a secure and encrypted third-party credit card processor. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
Section 2: Use Of Information
We usually collect personal information such as your name, address, telephone number, email and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. Your contact details may be used to contact you to inform you of important information related to an event you have purchased tickets to, for example time, venue, and event changes or event cancellation. Where your personal information is contained within an advertisement which we publish for you, we may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions of the initial publication.
If you have registered a Ticketscene account with us, we will hold your contact and billing details. Those details are primarily used to provide you with the ticketing services you have requested and to send you information about the Ticketscene platform, any upgrades that become available, new developments and forthcoming features and to charge you for service fees in relation to tickets you have acquired through the Ticketscene platform. If you have booked or registered for events that are listed by an EVENT PROMOTER using Ticketscene and the Ticketscene platform, we keep a record of your booking data to report to the EVENT PROMOTER. Your booking data will be provided to the event PROMOTER if requested for their records and analysis. This booking data includes your personal contact details, not your personal credit card or sensitive financial information, which are given to EVENT PROMOTERS at the time of purchase. If you agree to receiving information at the time of registration, we will occasionally send you our monthly event newsletter and any event listings that may be of interest to you or geographically close to you including any special offers or promotional discounts, earlybird announcements, about future events directly from the EVENT PROMOTER. You are given the option to remove yourself or unsubscribe from the mailing list everytime a promotional email is sent to your email. If you unsubscribe, your personal contact information is still stored on Ticketscene and can be used to contact you about important matters, news, or changes that pertain to your event. Your personal information will never be sold to advertisers or third-parties but Ticketscene may charge advertisers or EVENT PROMOTERS to send special offers or event listings that may be of interest to you only if you are subscribed.
Section 3: Use By EVENT PROMOTER
Section 4: Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content and usability of our sites and delivery of our services. Ticketscene may use personally identifiable information in aggregate form to improve our goods and services including our websites and make them more responsive to the needs of our customers.
Section 5: How We Use Demographic Information
Section 6: Security
Ticketscene strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Section 7: Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact our privacy officer as set out at the end of this document.
Section 8: Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of Ticketscene or other visitors to the Site or users of services or products provided by Ticketscene. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Ticketscene.
Section 9: Public Access to Information
Section 10: Responsibility
Section 11: Cookies
Section 12: Online Links to Third Party and Co-Branded Sites
Ticketscene may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
Section 13: More about privacy on the Internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the Internet, that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
Proudly Canadian owned! Ticketscene offers a free end-to-end, online event ticketing and promotion platform for event promoters, venues, and festival organizers along with powerful analytics, reporting, and insights. Ticketscene is a ticket destination for popular events across North America.