If your event is still scheduled to take place, the decision to continue with the event would have been made in consultation between the event organizer and local health and government authorities. No refunds will be issued if the event is not cancelled.
Ticketscene will be emailing everyone that bought tickets regarding refunds after consulting with the event organizer. Please do not email Ticketscene requesting individual refunds. You will be receiving an email from Ticketscene in the next couple of days that will confirm a refund was issued or instructions when refunds will be initiated. For more information about Ticketscene's refund and cancellation policies, please read our terms of service.
As per Ticketscene Terms of Service with event promoters, Ticketscene is not authorized to issue issue refunds until the event organizer reschedules the show. Once the new date is announced, everyone that bought tickets will be emailed and given the opportunity to attend new date or request a refund. For more information about Ticketscene's refund and postponement policies, please read our terms of service.
Should you have any other questions, please feel free to contact us.